Refund policy

Short Overview:

  • If you choose Free Returns at checkout, all returns are free for unused/unworn/undamaged items within 14 days. Items must be unopened and in new condition. 
  • If you're returning an item because you just don't want it, we will accept within 7 days and it must be UNUSED, and it will have a restocking & shipping fee, usually 10% and the lowest price UPS Shipping that we can get which is cheaper than retail. (Not applicable to non-returnable items)
  • If your item came with a defect, we will refer you to a Warranty/RMA claim from the manufacturer and they will replace it.
  • We do NOT accept returns on consumables, hazardous items, HPA components, or gift cards.
  • If you believe you are entitled to a return/refund, but our automated return portal does not accept your return, please contact us at info@xtremeairsoft.net

 

FREE RETURNS:

If your item DOES NOT include a manufacturer warranty, it DOES include a 30 day XTREME Guarantee. If there is a manufacturing defect in your item causing it to be unusable, we may accept a FREE Return within 30 days. However, we reserve the right not to accept a free return depending on the nature of the damage, including normal wear and tear, or other similar circumstance.

 

Full Policy

Returns for unwanted, unused items:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. This is only applies to items that have no defects or warranty related issues, and want are simply no longer wanted.

To be eligible for a return of this nature, your item must be in the same condition that you received it, unworn or UNUSED, WITH TAGS, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Returns of this nature come with a 10% restocking fee, and the buyer is responsible for return shipping. Please make sure to carefully research your items before purchasing.

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

  1. Log in to your account:
        1. In the "Email" field, enter your email address, and then click "Continue".
        2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
        3. Go back to the online store, and then enter a six-digit verification code.2. Click "Request return" for the order that you want to submit the return for.
    3. If your order has more than one item, then select the items that you want to return.
    4. Select a return reason and add a note for the store.
    5. Click "Request return"
    You can always contact us for any return question at info@xtremeairsoft.net. 

Warranty claims, manufacturer defects, etc.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. The return policy above does not necessarily apply to these types of issues. 

If the item DOES INCLUDE a manufacturer warranty, we will not process a return. Instead, we will assist you with an RMA or Warranty Claim to the manufacturer. If your warranty claim is unsuccessful, we may be able to process a return depending on the reason for denial of the claim. (We won't take a return if the item's warranty period has ended)

Exceptions / non-returnable items
We will NOT accept returns on expendable, flammable or combustible items such as but not limited to BBs, Green Gas, CO2, OR ANY HPA COMPONENTS SUCH AS TANKS & REGULATORS. We cannot accept returns on sale items or gift cards.

We will NOT accept returns on safety equipment such as Eye-Protection or Face Masks, or internal gun parts, however we will still honor our 30 Day XTREME Guarantee on such items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@xtremeairsoft.net